Software Dropship Service. Over 1500 Great Value Titles with 700+ Exclusive Releases! You Sell 'em, We Send 'em!
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How To Contact Us
If
you
need help, have an idea
to improve the site or even if you have a complaint,
then get in touch
with us immediately! Listed below are the various reasons that you
might want personal contact, and we've outlined below what you should
do, or who you should contact in each event. In any event, please
include your your registered login email address,
customers name/address, order number, payment method, item/s name, as
if your query cannot be solved by our teams, we might need to contact
you about your order. We
WILL do all we can to
respond to your email within 24 hours.
If manually emailing please state Butterfly-Media in your 'Subject Field'
Order Enquiries If you have any questions about your order, please contact our Order Services Team. Remember to include all relevent information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email. ALWAYS state Butterfly-Media in your email Subject Field Complaints If you have a complaint about your order or service from Butterfly-Media, please contact us. Visit our SUPPORT page. Remember to include all relevent information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email. Technical Support If you have any support questions about your order , please contact our Tech Services Team. Visit our SUPPORT page. Remember to include all relevent information, including Operating System Information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email. Cancelling your Membership You can cancel your membership at any time. Simply click HERE.
Payment
accepted by:
PAYPAL & NOCHEX ONLY (CREDITCARDS WELCOME THROUGH PAYPAL & NOCHEX) Est. Delivery Times: MOST ORDERS ARE DESPATCHED/SHIPPED WITHIN 24 HOURS UK DELIVERIES ARRIVE NORMALLY WITHIN 2-3 DAYS OVERSEAS DELIVERIES ARRIVE NORMALLY IN 7-14 DAYS Stock Levels: WE STRIVE TO ALWAYS KEEP 100% OF ALL PROMOTED TITLE IN-STOCK AT ALL TIMES Important Info: ALL IMAGES ARE FOR ILLUSTRATION ONLY BUT SHOULD REPRESENT THAT ITEM ALL TITLES ARE SUPPLIED IN EITHER DVD OR CD JEWEL CASES WITH COVERS SOME TITLES MAY REQUIRE SOME COMPUTER KNOWLEDGE E&OE
POBOX 583, Swindon, SN25 3WB UK 0870 428 5917 Members: If you are a question about an order placed, lost, incomplete or technical question, etc please email us. Just received an item, and having trouble? Visit our SUPPORT page.
CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000 We try really hard to make sure that all our customers receive the games and products that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. Sometimes you might have even ordered the wrong CD by mistake, and don’t realise it until your customer receives it! If you want to return your goods for exchange, send them back to us within seven days of receipt, in unused, un-opened condition. If you are returning goods simply because you have changed your mind, they must be unopened and in perfect condition and returned to us within 7 days to: Butterfly-Media (Dept DH) POBOX 583, SWINDON, SN25 3WB This does not affect your statutory rights If you are returning damaged or faulty goods, please return to: Butterfly-Media (Dept FC) POBOX 583, SWINDON SN25 3WB As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive games it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in the post. Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.
PLEASE NOTE
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